This is a legal document that sets out how MissYou handles data that identifies you. You should read it in conjunction with the MissYou Terms and Conditions, of which this Privacy Policy forms part.

At MissYou, we believe strongly in protecting the privacy of our users' personal information. This statement describes the privacy practices we apply for the MissYou Service. As part of that, it also expresses our approach to complying with the data protection laws that apply in the United Kingdom. If we change this Privacy Policy, we will notify you of the changed document in the same way as we notify changes to the MissYou Terms and Conditions.

If you have questions or concerns regarding this statement, you should contact MissYou's customer service department.

1. The information we gather and track.

• Information gathered on registration. When you register for the MissYou service, you provide your name, your address, your email address, and information concerning to whom the memorial is for and who else is permitted to contribute to that memorial. This is all available to you, and capable of being changed, through the administration page.
• Cookies. We use small files known as "cookies" to enhance users' experience of the MissYou Service as follows:
  • To hold Members' login information, so that your memorial is accessible whilst you visit the MissYou memorial. This information is ‘switched off’ when you finish the browser session or “Log out.”
  • To facilitate optimal use of the MissYou Service by Members, by means of a temporary "session" cookie. These cookies disappear when the Member's browser session ends.

2. Sharing and use of information

• The over-riding principles we apply are these:
  • We, and (where relevant) our credit card processing agents, will not supply your personal data to a third party for commercial exploitation - thus, you can rest assured that we will not sell the lists of our Members' email addresses to a third party; and
  • the only circumstances in which we will provide any of your personal data to a third party for non-commercial purposes are those contained in this Privacy Policy.
• Registration Information. Once a Member creates a memorial, some or all of the Registration Information held for that Member, except for the email address, will be available at the memorial.
• Email through the MissYou Service. We do not directly make your email address available to anyone on any screen of the MissYou Service. The only legitimate way of making contact with a memorial administrator found on the MissYou Service is via a ‘contact adminstrator’ message that we will send on the contactor’s behalf. We will notify the addressee administrator, using the email address he/she has provided to us, by forwarding the said message.
• Credit Card information. There has been a lot of publicity about Credit Card security on the Internet so we decided to use Secure Trading, who operate a secure server, to process our credit card payments. They encrypt Members' credit or debit card information and authorise payment directly. This means that Members' credit card details are never revealed to us. Secure Trading may transfer to, process and hold your credit card information in countries either within or outside the European Economic Area in connection with performing their duties.
• Companies in the MissYou group. We may share data supplied by you (or collected about you) with Weston Hospicecare Ltd, but only for the purposes described in this policy.
• Changes in MissYou's business. If all of the assets that MissYou uses to operate its business (or substantially all of them) are acquired by a third party, we may transfer personal data we then hold to that party.
• Place of processing. The personal information held by us is held on and processed by computers situated in the United Kingdom.

3. Security

MissYou is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computers with restricted access that are located in controlled facilities.

When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.

If you have questions regarding security or privacy on this site please get in touch via email at info@missyou.org.uk.

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains each Member's responsibility:

• to protect against unauthorised access to Your Details;
• to ensure against use by anyone else of the MissYou Service through the machine that Member uses while they are "logged on" to the MissYou Service;
• to log off or exit from the MissYou Service when not using it; and
• to keep his/her password secret.

4. Opt-out policy

You may have your registration details removed at any time. To remove yourself please contact us and we will remove all Your Details.

5. Disclosure for legal reasons.

We reserve the right to communicate such of a Member's personal information as we hold to third parties which seek the disclosure of it, and which make a legally compliant request for its disclosure.

6. Data Retention Period.

We will retain your personal data only as long as is necessary for the purposes to which you consent under the MissYou Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

7. Contacting MissYou.

If you have any questions about this privacy statement, the practices of this site, or your dealings with MissYou, you can contact us. You can also contact us if you wish to request from MissYou a copy of the personal data we hold about you or a description of that data. Please note that by English law we are entitled to charge you a small sum for providing this information.

8. Links to third party sites.

Our site contains links to other sites. MissYou is not responsible for the privacy practices, or the content, of those web sites.

9. Data Protection Information.

You can obtain further information about data protection laws by visiting the Information Commissioner's website at www.dataprotection.gov.uk. You can search for our Data Protection Notification there, should you so wish.